Privacy Policy
Experience Tours and Events Services W.L.L (“Experience Qatar”)
Effective Date: 01 August, 2025
Introduction
At Experience Tours and Events Services W.L.L (“Experience Qatar”, “we”, “our”, or “us”), we are committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in connection with the services we offer.
This Policy applies when you interact with us via our website, mobile platforms, in-person services, or any affiliated third-party partnerships. We aim to maintain your trust by handling your personal data responsibly and in accordance with applicable laws and regulations.
By continuing to engage with our services, you acknowledge that you have been informed of how your personal information may be processed.
What Personal Information We Collect
We collect and process only the data that is necessary to provide our services efficiently, comply with legal obligations, or fulfill legitimate business purposes. Personal information may include but is not limited to:
- Full name, nationality, and contact details (email, phone number, address).
- Passport and visa information when required for bookings.
- Booking history, travel preferences, and feedback.
- Payment details (processed via PCI-compliant third-party providers; no card details are stored on our systems).
- User IP address, browser type, and browsing behavior on our website (via cookies).
- Communications sent to our support or sales channels.
We do not collect any sensitive personal data (e.g., biometric, religious or political data) unless explicitly required for legal travel documentation and with your informed consent.
How We Collect Your Information
We may collect personal data directly from you or through authorized third-party channels when you:
- Make bookings through our website, phone, email, or affiliated travel partners.
- Subscribe to newsletters or marketing lists.
- Participate in surveys, promotions, or contests.
- Interact with our support or customer care team.
- Use our mobile applications or website, including automated cookie-based interactions.
All personal data is collected lawfully and transparently in accordance with the applicable data protection regulations.
Legal Basis for Processing Personal Data
We process your personal information only when one or more of the following legal bases apply:
- Contractual necessity – to process your bookings and provide travel-related services.
- Legal obligation – to comply with regulatory or immigration requirements.
- Consent – for marketing communications and optional promotions.
- Legitimate interest – to enhance customer experience, prevent fraud, and ensure service functionality.
If we rely on your consent to process certain types of personal information (such as for marketing communications), you have the right to withdraw that consent at any time. Once withdrawn, we will cease processing your information for that specific purpose.
How We Use Your Information
Your personal data may be used for the following purposes:
- To confirm bookings and issue travel documentation.
- To communicate essential updates, itineraries, and service-related notices.
- To process payments via secure third-party gateways.
- To detect, prevent, or investigate potential fraudulent or illegal activities.
- To respond to your queries, complaints, or requests.
- To send promotional offers or updates (only if consented).
- To analyze service performance and user trends anonymously.
We do not and will not sell, rent, lease, or otherwise share your personal information with any third party for their own commercial benefit or direct marketing purposes. Any sharing of information is solely for fulfilling our contractual obligations to you and only with your consent or as required by law.
Data Sharing and Third Parties
To provide you with efficient and personalized experiences, we may share your personal data in a limited and secure manner with:
- Trusted third-party service providers, such as hotels, transport operators, and visa facilitators, solely to deliver the services you have requested.
- Government or regulatory authorities when legally obligated to do so.
- Secure IT platforms and support services engaged under confidentiality and data protection terms.
All external partners we work with are subject to contractual safeguards and are not permitted to use your personal information for any purposes beyond what is necessary to support our services. We take careful measures to ensure that any data sharing is justified, minimal, and secure.
Data Security
We take data protection seriously and implement a range of security measures designed to help protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our approach includes:
- The use of advanced encryption protocols to safeguard all communications made through our website.
- Secure storage systems with restricted access protocols for authorized personnel only.
- Enforcing data minimization and access control to ensure only necessary data is accessed and only by appropriate staff.
- Conducting periodic internal reviews and security audits to evaluate and strengthen our systems in line with evolving industry standards.
These measures are designed to offer reassurance and responsible data stewardship. While no online system can ever be completely immune to risks, we are committed to continuously improving our data security practices to ensure your trust and confidence.
Despite our best efforts, no internet-based transmission or storage system is entirely secure. We cannot guarantee the absolute security of your data and disclaim all liability for breaches beyond our reasonable control.
Data Retention
We retain personal data for only as long as needed to fulfill the purposes described in this Privacy Policy, including:
- Providing requested services and customer support.
- Meeting legal, tax, and regulatory obligations.
- Protecting our rights in the event of a complaint or dispute.
When data is no longer required, we follow secure procedures to permanently delete or anonymize it, in alignment with recognized data management standards and best practices.
International Data Transfers
As part of our service delivery model, certain information may be transferred to or accessed from locations outside your country of residence. This occurs when working with overseas service providers or regional partners involved in organizing your travel or event.
We ensure such data transfers are protected by appropriate safeguards, including contractual obligations consistent with local and international privacy regulations. Our objective is to maintain consistent levels of data protection, regardless of where the information is processed.
Cookies and Tracking Technologies
Cookies are small pieces of information that are stored by your browser on your computer’s hard drive. This feature of web browser software allows web servers to temporarily store information within your browser, which in turn allows us to recognize the computer used to access our website. Most web browsers automatically accept cookies. By changing the options on your web browser or using certain software programs, you can control and delete how and whether cookies will be accepted by your browser. You can also edit your browser options to choose not to receive cookies in future. Cookies do not store any personally identifiable information about you (e.g., name, address, etc.) They help to:
- Enhance site functionality and performance.
- Understand visitor behavior and improve services.
- Remember your preferences and settings.
- Serve targeted content and promotions based on non-identifiable behavior.
Cookies do not contain personal data. You may disable cookies via your browser settings; however, this may affect the functionality of our site.
We may allow trusted third-party analytics or advertising providers to place cookies on your device for aggregate performance tracking. These providers do not receive personal information from us and are obligated to comply with privacy standards. The third-party advertising companies or advertisement providers may also employ technology that is used to measure the effectiveness of ads. Any such information is anonymous. They may use this anonymous information about your visits to this and other sites to provide advertisements about goods and services of potential interest to you. The information is anonymous and does not link online actions to an identifiable person.
Your Rights
Depending on your jurisdiction, you may have the following rights:
- Access your personal data.
- Request correction or deletion of inaccurate data.
- Restrict or object to certain types of data processing.
- Withdraw consent to optional uses of your data.
To exercise these rights, please contact us at the information provided below.
We reserve the right to verify your identity before processing any request. We are not liable for outcomes caused by inaccurate or incomplete data provided by users.
Children’s Privacy
Our services are not directed to individuals under 18. We do not knowingly collect or store personal data from minors. If we become aware that such data has been submitted without verified guardian consent, we will delete it promptly.
Limitation of Liability
We are committed to maintaining high standards of care when handling personal data. However, it’s important to understand that no data transmission or storage method can guarantee complete security. While we follow industry best practices, we cannot be held responsible for:
- Unforeseeable security incidents beyond our reasonable control (e.g., cyberattacks, natural disasters).
- Actions or policies of external websites or third-party services not operated by us.
- Circumstances where inaccurate or incomplete information was provided by the user.
We encourage users to adopt secure practices and reach out to us with any questions or concerns regarding their privacy.
Use of our services constitutes acceptance of this limitation of liability.
Changes to This Privacy Policy
We may revise this Privacy Policy from time to time to reflect changes in regulations, technology, or our business operations. Whenever updates are made, we will revise the effective date at the top of this document.
We recommend checking this page periodically to stay informed of how we protect your personal information and how any changes may affect your rights or our responsibilities.
Contact Us
For any questions, concerns, or requests relating to this Privacy Policy, please contact:
Experience Tours and Events Services W.L.L (Experience Qatar)
Address: Office 210, Ace Business Center, Building 8, Al Rawabi St, Doha, Qatar
Number: +974 3019 1237
Email: marhaba@experience.qa
www.experience.qa
Last Updated: 13 August 2025