Al Areesh Ghost Town

Cancellation and Refund Policy

At Experience Tours and Events Services W.L.L, we understand that plans can change. Below is our standard cancellation and Refund policy:

• Cancellations made more than 4 days before the scheduled service date: Full refund minus an administrative fee of 10%.
• Cancellations made 4 days before the scheduled service date: 80% refund.
• Cancellations made 3 days before the scheduled service date: 50% refund.
• Cancellations made less than 2 days before the scheduled service date: No refund.

All bookings are non-transferable and subject to the cancellation policy provided at the time of confirmation. Where applicable, refunds are limited to the amount received by Experience Tours and Events Services W.L.L from the service provider. No additional compensation shall be issued. Refunds will be processed via the original payment method, or another method if deemed appropriate by the company, within 30 days of confirmation. The company is not liable for delays or discrepancies caused by third-party providers or payment processors.

All cancellations must be submitted in writing via email to marhaba@experience.qa

This cancellation policy applies only to the tour or activity listed in your booking confirmation. It does not include any separate services such as hotel stays, transportation, or other third-party arrangements that were not booked directly through Experience Tours and Events Services W.L.L. 

For more detailed information on legal matters, including liability, client responsibilities, dispute resolution, and other applicable terms, please refer to our General Terms and Conditions available at(https://experience.qa/terms-and-conditions/)

Note: Different terms may apply for special events, peak seasons, and group bookings.

Terms apply based on local time in Qatar.